Email clarify questions8/6/2023 ![]() ![]() “I would be grateful if you could send me…” “I would be grateful for further advice.” “I would appreciate further information on…” “I would be grateful if this matter could be resolved…” “I would be delighted to arrange a meeting with you.” “We hope that this misunderstanding has not caused you too much inconvenience.” “We apologise for our mistake and we would like to take this opportunity to assure you that it will not happen again.” “Please accept our apologies for this misunderstanding.” “We would like to advise all our customers to …” “With regard to your enquiry about … we advise you to … ” “I would like to take this opportunity to clarify …” “I would like to clarify certain points regarding…” “I would be grateful for your advice concerning…” “Please could you give me the necessary details concerning …?” “I would be interested to receive further details about ….” “I am writing to thank you for your assistance.” “Thank you for your letter in which you enquired about…” “As you may already know / have heard, the Production Division is merging with…” Making reference to something your reader knows “I am the Marketing Manager of a search engine optimisation company, and I am writing to you to ask if your company would be interested in promoting …” “I have been advised to contact you regarding your policy on insurance claims.” “My colleague, Ewan Jones, suggested that I write to you concerning…” “In answer to your enquiry, I am enclosing information which I hope will be useful to you.” “As you suggested, I am sending you my CV.” “As you requested, I am enclosing a brochure about our adventure holidays.” “I am writing with reference to your enquiry.” “In response to your letter, I can confirm…” Here are some useful phrases for each section of your business letter: – Standard closing (For example: Yours faithfully) Business letter phrases and samples In the final paragraph, close your business letter with an offer of further help, or ask for future action. – Asking for action / reference to the future This is an optional paragraph and gives your reader more information to become familiar with the subject of the letter. Or use an objective sentence to say why you are writing: to confirm, clarify or enquire about something, for example. Use a sentence that refers to a previous contact, such as a previous letter or phone call. In this first paragraph, say why you are writing the letter. – A reference to previous contact or reason for writing – A standard greeting (For example: Dear Sir / Madam) Structure of a business letterīusiness letters often contain the following elements: For example, you would probably write a letter of resignation instead of an email. If you need a permanent record of what you are writing, or if you are writing in a formal situation, a letter is a better choice. There are some situations in which writing a business letter is more appropriate than writing an email. ![]()
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